Located in Old Saybrook, Connecticut, West Marine is a well-known chain specializing in boating accessories, parts, apparel, and fishing supplies. With a 4.0 rating on Google, it is a highly regarded marine supply store with a wide selection of products. The store is known for its friendly and helpful staff and offers in-store shopping and pick-up options. West Marine prides itself on a well-stocked inventory, great prices, and a generous return policy, making it a go-to destination for boating enthusiasts. Whether customers are in need of boating essentials or fishing gear, West Marine aims to provide a positive shopping experience with quality products.
Reviews
The employees were extremely helpful and showed off their fine selection of coolers to me. They also happened to be on 40% discount. Great place, will come again for the employees.
I hate to say this was my first time in West Marine! What a fantastic store!! They have everything you need for almost any outdoor activity. The people were nice and helpful, and the prices are pretty good. Tons of Yeti stuff!!
Great selection and assortment of products that they carry I do go there when I need something in a hurry.
I do believe that they are overpriced and on most occasions understaffed the last time I was there I had to walk around the store to find someone to help me and there was usually a wait because they're helping somebody else.
I will say that the associates that they do have are knowledgeable about their products.
I do like the store. I do like the products but as I said I go there when I need something in a hurry.
Pretty nice store with a full stock of boating and saltwater fishing supplies, unfortunately the prices were pretty absurd. I was in the shop for probably thirty five minutes, and not one employee acknowledged my presence, but were quick to say hello and how can I help you to older gentleman, assuming they'd be the one's spending money. T-shirts for $58.00 and up, basic materials. Even basic supplies were very pricey. I went in looking for a scrub brush for the deck of my boat, and even that was $40. I tell you, it must be nice to have the kind of money to shop there! Prices on fishing gear were somewhat comparable to competitors, besides bait. I also called before I went in, and Kyle answered, I asked if they carried Grundens ( a very popular brand of apparel in the fishing and boating community) and he questioned me on them, put me on hold, and told me they didn't carry them. Come to find out when I get there, they did have them, but in youth small and triple xl. Glad they do carry them but the staff definitely needs to be more informed on what they're carrying in the shop.
After calling the store and confirming with an employee that this location spools personal poles. I made the lapse of judgement in that I was actually going to get the help I needed. Confidently I walked into the store pole in hand only to encounter Rob at the fishing section. Rob proceeded to give me lesson on how you shouldn't expect people to do things for you free and how I should be buying something. Ironic because I called and asked exactly that and got confirmation.
Do not recommend this store overpriced and many employees with little knowledge of the policies or products.
Absolutely despise this place. Over priced, no inventory, no help finding over priced items. Only reason I go there is I'm forced to go. Amazon's prices are at least 50% less. A $40.00 zinc at WM is $12.00 on line. I can see they need to make a profit but enough is enough! There is some good things on the horizon. The place is ALWAYS empty, hoping it will be forced to close. Oh, one more thing, they have turned into an overpriced clothing store, that will hopefully close the coffin for them.
They have mostly everything you’ll need but at a price. The help isn’t as knowledgeable as in previous years.
Great store to visit if you own a boat!
Great selection and assortment of products that they carry I do go there when I need something in a hurry.
I do believe that they are overpriced and on most occasions understaffed the last time I was there I had to walk around the store to find someone to help me and there was usually a wait because they're helping somebody else.
I will say that the associates that they do have are knowledgeable about their products.
I do like the store. I do like the products but as I said I go there when I need something in a hurry.
The employees were extremely helpful and showed off their fine selection of coolers to me. They also happened to be on 40% discount. Great place, will come again for the employees.